Refund Policy

Returns & Exchanges

We hope you’re happy with your purchase. If you’re not perfectly satisfied, you may request a return for your item(s) within 7 days of receiving your package for store credit. You will then have a further 7 days following your request to ship the item(s) back. There’s no cost to exchange your purchase, excluding taxes and duties that may be applicable depending on your country. If you wish to try another size or style, simply return it for a store credit refund and purchase the new item using your store credit separately.

Items must be returned to us unused with all NN THE LABEL tags still attached and in the original packaging. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted. Returns that do not meet our policy will be rejected and sent back to you. It must also be in the original packaging.

Store credit cannot be used to purchase NN THE LABEL gift vouchers.

If you still have questions about our returns policy, contact our helpful Customer Care team at